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Support Response Time Report

This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.

Zendesk
Notifications
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How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works
  1. Click 'Try this in Retool' to import this workflow and create an organization.
  2. Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
  3. Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Customers using Retool like this

View customer stories 
Jean-Denis-Greze
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Jean-Denis Greze

CTO at Plaid

The work our engineers have been able to do with Retool supports our goals, has made meaningful contributions to supporting our customers, and has high ROI from the engineering efforts invested so far.

Henrique Dubugras
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Henrique Dubugras

CEO at Brex

Retool has been critical for our ops from the start, and is the reason we’re able to scale so quickly. Anything operations or sales wants is built instantly in Retool, instead of in weeks with actual code. And the on-prem version with access controls + audit logs makes it easy to meet our compliance requirements.

More data sources you can power a Zendesk with

Databases

Salesforce logoSalesforce
MongoDB logoMongoDB
Redis logoRedis

APIs

Google Sheets logoGoogle Sheets
PostgreSQL logoPostgreSQL
Slack logoSlack

Frequently Asked Questions

What is Retool?toggle icon
Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.
Who uses Retool?toggle icon
Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.
What databases does Retool support?toggle icon
Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

Try Retool today

Start building an internal tool or customer portal in under 10 minutes

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